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HR/ MANAGEMENT CONSULTATION

Expert Guidance

Surge Consulting provides several consultations services including but not limited to:

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  • HR Policies

  • Job Profiles

  • Compensation and Benefits System

  • Structuring and Restructuring

  • Surveys (Employees’ Satisfaction and Engagement)

  • Start-up Support

  • Sensitive HR Issues

  • Performance Management System

  • Management Development & Succession Planning.

  • Competency Framework

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IT IS ALL ABOUT IMPORTANT DETAILS

Advancing Performance

HR POLICIES

HR policies and procedures are the formal rules and the guidelines not for the HR activities only, but they are basics to ensure the standardisation, consistency and fairness in the organisation.

 

HR policies establish the rules to recruit, evaluate the performance, control, and reward employees. They organize the relationship between the employee and the employer in general and ensure duties and rights are clearly stated and preserved.

The efficiency of these rules can prevent many conflicts between the employees and the employer regarding their duties, rights, obligations and responsibilities in the workplace.

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We create along with our client the HR policies and procedures that include but not limited to:

 

  • Recruitment 

  • Internal Selection

  • On-boarding 

  • Contract Renewal 

  • Performance Appraisal 

  • Holidays

  • Overtime compensation 

  • Termination

  • Attendance   Disciplinary actions

  • Training and Development 

  • Transportation allowances

  • Travel policy 

  • Smoking

  • Dress code 

  • Probation Period

JOB PROFILES

A detailed clear job profile is the base for most of the HR activities plus it ensures that each employee understands his/her duties, responsibilities and expectations.

Developing a well-written job description and specifications will:


  • Help to recruit the right candidate.

  • Create the Jobs objectives, responsibilities and duties.

  • Help in creating the competencies framework.

  • Support in TNA process and competencies gap analysis.

  • Clarify performance expectations and KPIs.

  • Provide the required data for job evaluations, compensation plans, classification and grading.

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We will conduct job analysis for all current jobs as well as the planned vacancies to develop a detailed job profiles that include but not limited to the following:


•Job objective

•Main responsibilities and duties.

•Detailed tasks

•Job required competencies whether technical or behavioral.

•KPIs

•Job relations

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COMPENSATION AND BENEFITS SYSTEMS

The right well designed reward system for any organization is critical. To make them meaningful for both the organization and the employees, the rewards should:

 

  • Cope with the market.

  • Attract, motivate and retain the required talents.

  • Performance-driven

  • Support individual career development

  • Well formulated and communicated to the employees.

 

Reward system is not one-size fits- all. They should be designed to achieve the right outcomes and match the organization goals, industry and culture.

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We provide complete Reward System that includes:

 

  • Reward system gaps and issues.

  • The best reward strategy for your organisation according to your needs and agreement.

  • Salary structure creation and/ or update.

  • Base and incentive plans design and implementation to meet your   business needs.

  • Pay for Performance system creation and/ or modification.

  • Benefits plan review, creation and/or  modified if required.

 

Reward system is discussed with the management for agreement and implementation process.

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STRUCTURING AND RESTRUCTURING

Organization structure is crucial as it should support the organization to achieve its goals and business strategy, as it:

 

  • Allocates clear authority and responsibility.

  • Provides the patterns of communication and co-ordination

  • Determines the location of centers of decision-making in the organization.

  • Facilitates the implementation of policies and goals achievement.

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We review with our clients the current structure, analyze it and confirm if it supports the required current and future objectives or need restructuring.

 

If restructuring is required, we:

 

  • Plan the restructure of the organisation.

  • Identify areas for growth or reduction.

  • Recruit new employees at all levels, if required.

  • Manage the redundancy process, if needed.

EMPLOYEES SURVEYS

Satisfied and engaged employees ensure positive relationship between the employers and the employees and it also ensures improvement in performance and productivity which definitely leads to profit, revenue growth, customer satisfaction, innovation and retention.

Conversely, disengaged employees will bring all sorts of losses; basically the loss of best talents that are the main assets of any organization.

 

Ensuring your employees are engaged and motivated is the key to your business’ success. We can work with you to measure how engaged they are and then advise you on what is working well, what needs to be worked on, and how any gaps can be addressed

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We provide all required surveys which are basically:

 

Employees Satisfaction Survey

Using survey results, we are able to analyse the current status of employee satisfaction levels and provide recommendations for corrective action in the case of poor results.

 

Managerial Effectiveness

A managerial effectiveness survey can help identify whether or not your current managers possess the success factors needed to manage and lead their team, while helping develop better communication between managers and subordinates, promoting effective leadership, reducing turnover, and increasing employee productivity.

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Engagement Survey

An Employee Engagement Survey measures the degree to which employees feel valued at your company. Tracking employee engagement is important in determining whether or not your employees are happy and how long they’ll stay with your company.

PERFORMANCE MANAGEMENT SYSTEM

The core of any business success is the employees’ performance and productivity.

Therefore, performance management is actually business management. An effective performance management system can elevate the performance and productivity of employees, ensure their competencies are utilized, confirm the concept “Pay for Performance” and certainly decrease involuntary turnover.

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Together we will define your business drivers, incorporating your business KPIs and future success measures.

We will develop complete Performance Management System including but not limited to:

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  • Key Performance Indicators for the whole organization.

  • KPIs for each function/Department.

  • KPIs for each position driven from the JD.

  • Performance appraisal policy/process that is suitable for your business needs/targets.

  • Performance measurements tools and mechanism

CAREER DEVELOPMENT & SUCCESSION PLANNING

Career development can be the only way to ensure your organization consistent growth, secure your key positions, reduce your human capital turnover, guarantee the organization workflow stability and elevate your top talents competencies as well as meeting the future technological challenges simultaneously.

Implementing an ongoing management development plan is crucial to achieve the above mentioned objectives.

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We provide our clients with the following:

  • Detailed analysis/assessment of the employees’ potentialities, weaknesses and strengths.

  • Complete Management Development/career development plan for all potential employees in senior positions and for all employees in the managerial positions.

  • Diagnose leadership readiness

  • Provide development plan for each potential employee.

  • Measure impact and success

SENSITIVE HR ISSUES

Organisations always face sensitive HR issues related to high level of turnover, absenteeism, disciplinary actions, dismissal, redundancy management etc.

These issues can cause disturbance to the operations and prevent the focus on productivity and growth.

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We provide our clients with:

  • ​Comprehensive assessment and analysis of the issues to understand the root causes.

  • Short term and long term plans as well as proactive guidance on how to prevent similar issues in the future.

  • Ongoing support to ensure the effectiveness of the solutions and to monitor ratios.

START UP SUPPORT

Building a start-up business is challenging, requiring flexibility, adaptability and committed people. Entrepreneurs may be finding that their time, efforts and expertise are being distracted from the primary focus of growing the business, and they would like support setting up sound working practices to ensure the company can grow through the team.

 

Start up business needs a lot of HR consultancy support and work to ensure their work legality, consistency, stability and fairness.​

We discuss with our clients their need to ensure the establishment of the main HR activities and to consistently run the HR operations without issues.

 

The services include but not limited to:

  • Providing all template contracts and policies.

  • Structure creation and manpower planning.

  • Creating reward system.

  • Managing the recruitment process and selecting the right candidates.

  • Ensuring a consistent on-boarding process for all new starters.

  • Forming Performance Management system.

COMPETENCY FRAMEWORK

Generating a competency framework is an effective method to evaluate, maintain, and monitor the knowledge, skills, and attributes of employees in any organisation. The framework enables the management to measure current competency levels to make sure the employees have the expertise needed to add value to the business.

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We create a complete competency framework for your organisation including:

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  • Core Competencies

  • Technical and Behavioural competencies for all positions and levels.

  • Assess the actual competencies level against the target.

  • Gap analysis reporting and action plan creation.

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